List of Competencies Covered and their respective learning outcomes
Occupation: Hardware and Network Servicing L- IV

1-Plan and Organize Work

• LO1: Set objectives
• LO2: Plan and schedule work activities
• LO3: Implement work plans
• LO4: Monitor work activities
• LO5: Review and evaluate work plans and activities

2 - Assist with Policy Development for Client Support

• LO 1: Review change requests
• LO 2: Modify system according to requested changes
• LO 2:  Train on the use of modified system

3              - Build Internet Infrastructure

• LO1: Plan and design internet infrastructure
• LO2: Install and configure internet infrastructure and services
• LO3:  Test security and internet access
• LO4: Ensure user accounts are verified for security
• LO5:  Manage and support internet 

4              Migrate to New Technology

• LO1:  Apply existing knowledge and techniques to technology and transfer
•  LO2:  Apply functions of technology to assist in solving organizational problems
•  LO3: Evaluate new or upgraded technology performance 

5- Determine Maintenance Strategy

• LO1: Identify and analyze maintenance needs
• LO2: Develop service level agreements
• LO3: Formulate maintenance strategy
• LO4: Define client and supplier processes and standards 

6- Establish Quality Standards

• LO1: Establish quality specifications for service
• LO2: Identify hazards and critical control points
• LO3: Assist in planning of quality assurance procedures
• LO4: Implement quality assurance procedures
• LO5: Monitor quality of work outcome
• LO6: Participate in maintaining and improving quality at work
• LO7: Report problems that affect quality

7- Utilize Specialized Communication Skills

• LO1: Meet common and specific communication needs of trainee
• LO2: Contribute to the development of communication strategies
• LO3: Represent the institution
• LO4: Facilitate group discussion
•  LO5: Conduct interview

8- Develop Team and Individuals

• LO1: Provide team leadership
• LO2: Foster individual and organizational growth
• LO3: Monitor and evaluate workplace activities
• LO4: Develop team commitment and cooperation
• LO5: Facilitate accomplishment of organizational goals

9 - Manage and Maintain Small/Medium Business Operations

• LO1: Identify daily work requirements
• LO2: Monitor and manage work
• LO3: Develop effective work habits
• LO4: Interpret financial information
• LO5: Evaluate work performance
  

10 - Manage Continuous Improvement System

• LO1: Review programs, systems and processes
• LO2: Develop options for continuous improvement
• LO3: Implement innovative processes